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A: SheerID links need to be configured in Configuration>Languages>English>String Configuration > Languages > English > String Resources. Below are the SheerID language strings that need to be updated with SheerID verification links.

Resource name

Value

account.login.checkout.personalize.getstudentcodelink

<a href="Insert SheerID URL here" target="_blank"

><br><br>Click here if you have not verified your college enrollment and retrieved your student verification code<br><br><

><br><br>Your text here<br><br></a>

account.login.checkout.personalize.getmilitarycodelink

<strong>SEASON PASS</strong> verification: <a href="Insert SheerID URL here" target="_blank"

>Age 18 & Up<

>Your text here</a> or <a

href="Insert SheerID URL here" target="_blank">Under 18.</a><p></p><strong>TICKET</strong> verification: <a href="Insert SheerID URL here" target="_blank">All Ages</a>

Q:

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The SheerID classification is setup, but not behaving as expected.

A: Most common resolutions are:

  • Ensure the appropriate SheerID classification is applied to the product (i.e. Military vs College).

  • If applying SheerID to a specific attribute or add-on, ensure the SheerID classification is applied to the attribute or add-on rather than the whole product.

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Q: Is the setup for SheerID similar to the setup for prompts/validated prompts?

A: No. All SheerID configuration setup takes place in Configuration > Languages >English > String Resources and Aspenware Commerce > Product Classifications. SheerID is not configured in Product Prompts or Prompts tabs.

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