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Setup Checklist

Detailed Setup Guide

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POS Tasks

• Determine whether or not your resort will be syncing credit cards to RTP|One.

• Complete POS accounting tasks for products sold online needs to be completed.

• Ensure that you are using a non-tokenized version of RTP|One. If RTP|One is tokenized, consider a different payment provider.

Infrastructure Tasks

• Work with your Aspenware Representative to ensure that the Unity rtp-config.json appsettings.json file is set properly. Ensure the following settings are set accordingly:

  • EncryptPaymentCardTokenValue = TRUE

  • UsePaymentCardTokenTable = TRUE

  • Validate the credit-related settings in the Unity rtp-config.json when that switch occurs.  

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• If on a version earlier than 2.27, your Aspenware Representative will also need to set the following:

  • AllowStorageOfCC = TRUE

  • AllowTransferOfCC = TRUE

• Testing should include verifying the RTP|One Credit Card Profile visually looks correct and that the data in the PaymentCardToken table looks good. 

• Perform a 'charge to the card on file' and a return to verify those are working.

Payment Provider Tasks

• Create an Authorize.net account if you haven’t already done so.

• Follow Authorize.net getting started guide: https://support.aspenware.com/en/support/solutions/articles/42000064328-getting-started-with-authorize-net Getting Started Guide.

• Send the following to Aspenware:

  • Your payment gateway ID

  • Transaction Key

  • Login

• Within Authorize.net, on the system info tab check the "Active" check box to make the payment method active so you can accept payment using Credit Cards.

• Set Authorize.net Fraud Detection Suite settings:

  • Hourly Velocity Filter - by default set to 100 transactions per hourMay need to disable this

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• Add Silent Post URL

  • Log in to your Authorize.Net account.

  • In your account settings specify the Silent Post URL. (http://www.yourStore.com/Plugins/PaymentAuthorizeNet/IPNHandler) This is what it should be for each resort.

• Ensure Merchant Service Provider is set up to accept Authorize.net payment.

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Commerce Tasks

1. Update Settings (for version 2.27 or later)

If you are running version 2.27 or later, you will need to update 2 credit card settings.

• Go to Configuration > Settings > All settings

• Search for “ofccC” to find AllowStorageOfCC and AllowTransferOfCC settings
  

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• Both settings should be set to TRUE. Click Edit to update settings as needed.

2. Set Up GL Report

Work with your Aspenware Representative to set up the GL Report so you can reconcile GL reporting in the POS and payment gateway.

3. Configure Payment Method

• Go to Configuration > Payment Methods in Admin.

• Click Edit on the Authorize.net payment gateway.

• Check Is active and Save.  Ensure that only Authorize.net is set to ‘Is active.’

• Select Configure on the Authorize.net payment method. 

• To change or set up payment account, fill in the following fields:

  1. Use Sandbox: Should be checked for test and unchecked for production

  2. UseShippingAddressAsBilling: Unchecked

  3. Transaction Mode Values: Set to ‘Authorize and Capture’

  4. Transaction Key: Obtain from Authorize.net

  5. Login ID: Obtain from Authorize.net

  6. Additional Fee: Set to 0.00

  7. Additional Fee Percentage: Uncheck

  8. Requires Billing Address: Likely checked, but verify to be sure that it is required for checkout.  

  9. Requires Phone Number: Unchecked
     

     

• Click Save.

4. Disable Update Credit Card Feature

The functionality to update a credit card through the customer’s My Account page is not supported with Authorize.net. Therefore, the Resort Charge Tab on My Account needs to be disabled. This can be done in one of two ways:

• Method One

  1. Go to Configuration > Settings > All settings (Advanced).

  2. Search for the setting customersettings.hideresortchargetab

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  3. Click Edit and change the setting value to TRUE to hide the tab.

  4. Click Update to save the setting change.

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• Method Two

  1. Go to Configuration > Customer Settings.

  2. Scroll down to Additional Customer Settings.

  3. Check the Hide Resort Charge Tab checkbox to hide the tab.

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  4. Click Save.

5. Test Payment Method

Test a live credit card for each type of accepted credit card (Visa, Amex, Discover, Mastercard) to ensure gateway is processing payments properly once setup is completed. 

Common Troubleshooting

Q: What functionality is and isn’t available to me because of having Authorize.net as a Payment Provider?

A: Because Authorize.net encrypted credit cards can be stored in RTP|One as an alternate and primary credit card, functionality that is made possible by having a cc stored in RTP|One is supported. This functionality includes direct to lift product configurations and native RTP|One payment plans. Capturing cc for refunds in the POS is also supported. Unfortunately, because Authorize.net is not a tokenized provider, Aspenware has not and will not support a number of advanced features, most notably Aspenware Payment Plans and Subscriptions. Also, Apple Pay, Google Pay, Pay Pal, and storing CC for future e-commerce purchases is not currently supported with Authorize.net.

Q: When I look at an order status in Aspenware Commerce Order Details, the status is set to pending rather than complete? What’s wrong with this order?

A:  The true indicator of whether a product made it to RTP|One successfully is the order queue. If you see orders showing as Pending in the Sales>Orders area, check if any products in these orders have Shipping checked on the product editor

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This won't cause problems per-say but is really only used for retail products that are shipped, so it shouldn't be checked.  Because nopCommerce is often used as a retail platform, what processing means in nopCommerce is similar to what Open means in RTP|One. The order is paid for, but the order has not been fulfilled, aka shipped. For ski, we send the order to RTP|One for fulfillment and don't do any fulfillment in nopCommerce - we use the delivery plugin for shipping ski media and ignore nopCommerce shipping, so it's not a problem, but my guess is that if you uncheck shipping on these products and save it, you will start seeing these orders show as completed.

Q: When a customer updates their credit card for resort charge from My Account, it isn’t working. What’s going on?

A: Unfortunately, Authorize.net doesn’t support this feature. See Step 3 above to hide the Resort Charge tab in My Account to avoid confusion.

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