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Q: A waiver is set up for collecting CC, which is required for my RTP payment plan product, but only the alternate CC profile is being set, not the primary CC profile, which is required for RTP payment plans to work. Help!
A: Make sure advanced waiver functions are disabled for the waiver configured to collect cc, including wet signature (uncheck), HTML capture (uncheck), and custom comment (leave the custom comment field blank).
Q: I’m getting the following error in the checkout 'There was an error receiving your personalization wavier Info Cannot read property "HouseHoldMemberWaivers' of undefined.”
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A: Aspenware supports waiver signing in My Account, and with 1risk, a waiver link can be sent in a confirmation email, but Arrival is the best solution to this flow as it is purposely built for collecting guest information, like waivers, in a pre-arrival flow. Talk to your Aspenware Representative if this is of interest.
Q: Can I hotlist/block access at my gates until a waiver is signed?
A: Yes. Aspenware offers "Auto Hotlist” functionality as part of the Arrival/Resort tools product. This is limited to resorts using RTP|ONE at this time. Please contact your Aspenware Representative if this is of interest.
Q: Can I require a waiver on an add-on product that is assigned to a different person than the core product is assigned to?
A: Yes, this is supported. Ensure that ‘Requires Add-On Assignment’ is added to the Add-On product and that the waiver is assigned to the Add-On product.
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