The Export that is generated by Arrival and used by CRM systems to prompt customers that they have a pre-arrival task to complete in Arrival went through deep-dive analysis and testing due to several reports of exported customers not aligning 100% with expectations of who should be contacted. The result of the export revisions ensures:
That only open order lines return in the export, and canceled Canceled order items are always omitted from the report.
Ensures sale location codes defined in Arrival administration are used to filter results.
Ensures customers needing waivers relies fully on authentication type codes defined for the Location in Arrival Admin.
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