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Bugs: Occasionally, there will be bugs with Aspenware Commerce. If you have found a bug, please contact your Aspenware Representative by emailing support@aspenware.com for assistance and troubleshooting. For guidance on reporting bugs, refer to Guidelines on Submitting Tickets.
SSL/DNS Entries Expiring: Your Aspenware Commerce site and Unity instance(s) have a custom domain such as shop.yourresort.com, which also has SSL security. This SSL and DNS entry requires upkeep by the resort to keep the SSL cert up to date annually. Your Aspenware representative should reach out when expiration dates are nearing, but this upkeep is ultimately the responsibility of the resort and should be tracked by your IT/networking team. For assistance on manually renewing an SSL refer to AW’s Aspenware’s article How to generate generage .pfx file for new/renewed SSL cert. It is also recommended to set up SSL to auto-renew.
Unsupported Configuration: Aspenware publishes its supported configuration options within its documentation. Sometimes configuration changes that are not supported are made by administrators that can at best cause a published product to be unusable and at worse take down the site. If a change was recently made that coincides with a P1 or product issue, consider undoing the change and opening a support ticket to confirm the configuration change you made was a potential culprit. Aspenware only asserts that the configuration detailed in its extensive documentation is supported, please avoid enabling unsupported configuration.
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Description: The Point of Sale API is also on the webserver and works in tandem with Unity to handle all calls to and from the Point of Sale database. For RTP|One, resorts may use Aspenware’s Unity product, with or without RTP’s web service, RTP|Connect. For Siriusware, this is ww.dll. The distribution of which API performs which calls varies depending on the Point of Sale system and on the configuration.
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Description: Aspenware Commerce integrates seamlessly with many third-party partners who are able to connect directly through the Unity API. Integration partners include Skidata, Axess, and more!
Common Troubleshooting and Communication:
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