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Key Terms

Feature Detail

Fast Flow enables streamlined checkout without requiring guests to log in. Guests will input their media# media number into the Fast Flow field (can be RFID, pass media, or IP code), and the media# entered value will be validated. Once validated, the guest will be assigned to that cart item. If a customer is logged in and enters a media number for someone outside of their household, Fast Flow enables that this product can remain assigned to someone outside of the household.

If a customer is not logged in when they select to checkout with a Fast Flow product, they will be given the option of a streamlined guest checkout flow (if the Fast Flow product is configured for Selective Guest Checkout), and the guest’s name will be displayed for account verification. and email of the assigned guest will be pre-populated on guest checkout fields. Guests can also choose to login rather than checkout as a guest.

From there, the guest can add the product to their cart, complete checkout, and their purchase order item will be associated with their account the customer to who the media belongs in the POS.

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1. Guests can enter their PassMedia# or RFID# Pass Media number or RFID number into the Fast Flow validation box.

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2. Guests can scan a QR code on their pass and their pass# pass number will be auto-filled into the Fast Flow validation box.

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3. A deep linking URL auto-fills the pass# pass number field with the guest’s pass#pass number. The guest simply uses their phone's native camera app to scan the QR code on their pass which directs them to the resort brand site where they select a link to a Fast Flow product. Once selected, the guest is directed to the store’s PDP where the Fast Flow field is auto-filled with their pass#pass number.

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Validation Methodology

Fast Flow uses a stored procedure in the POS RTP|One to validate if the pass# pass number entered is eligible media. This eligibility is based on settings in the stored procedure which can be customized to look for specific active media, specified age ranges, etc. This ensures the resort is only allowing guests that meet their criteria to purchase the Fast Flow product.

If the media# media number entered is verified as eligible by the procedure, then custom messaging from the procedure is returned along with the guest’s name. From here the guest can either add the product to their cart or click “Reset” to input a new media#media number.

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If the media# media number entered is deemed ineligible by the procedure, then custom messaging from the procedure is returned and the guest can try reentering or rescanning their media. Until the guest is validated, they will not be able to add the product to their cart.

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Optionally, if the guest is logged in, the procedure’s validation may also be based on account for the logged-in user’s group members. If the group member is eligible, the guest can be selected and the product can be added to the cart. Ineligible users will not be able to be selected. Fast Flow and household assignment work as an “either-or” method of assignment, either I assign the product through Fast Flow or I assign the product through customer assignment on the product detail page. This means if a logged-in customer wants to load some Fast Flow products to existing members of their household by selecting their name instead of entering their media ID and other products to members outside of their household by entering or scanning their media IDs, they can.

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Attributes with Fast Flow

Attributes are supported with Fast Flow, so if a product has an “Adult” and “Child” variant option, the entered media will be re-checked for eligibility upon attribute change and if the previously validated customer is not eligible for the new variant, perhaps because they are too old, an error message will indicate why.

Age Rules with Fast Flow

Aspenware’s Fast Flow feature now works alongside RTP|One configured Age Rules. If a product is configured with Fast Flow and has age restrictions on the product header being sold in RTP|One, then upon entry of the media ID, the customer whose media ID is entered will be checked for both media and age eligibility. If the customer is not eligible, they will be returned invalid with an error message indicating why.

A customer valid for an adult selection will not be valid for a child selection if RTP|One Age Rules have been set up on that product header.

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Fast Flow can also be configured alongside additional advanced product functionality, such as validated procedures and reservations.

Checkout Process / Account Recognition / Multiple Accounts

Fast Flow will most often be used with Aspenware’s Selective Guest Checkout feature /wiki/spaces/DB/pages/1907654741. This enables guests to complete their orders without requiring guest login when only Selective Guest Checkout defined products are in their cart. When these features are combined and a guest opts to not log in, their order will show under two accounts in the POS. The order will appear under the account that has the media assigned to it and the order will also appear under the Guest Account they created during checkout.

To help mitigate this, if the guest has an account in the POS, then Aspenware will auto-fill this when the guest enters checkout:

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If they continue to Guest Checkout with these prepopulated fields, a prompt will appear reminding the guest they have an account and they can log in. Logging in will not be required of the guest but can help reduce additional profiles in the POS.

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