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Q: The Aspenware Subscriptions tool handles stopping charges going forward and automatically hotlists RTP|One access, so when making a change to a membership, go to Aspenware Commerce > Subscriptions in Admin.
Memberships can also be frozen by an administrator, which will stop charges until unfrozen. When unfreezing a membership, update the ‘Next Payment Date’ to a date in the future.
Q: How do I refund subscription deposit money?
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If using Square - you’ll need to get the card from the guest. If using Payeezy, you won’t need to ask the customer for their card because it will be on file.
If the desire is to refund monthly charges, this needs to be done in Squareor Payeezy
Could do in RTP|One if not an original transaction, but it’s not tied to anything or audited. IT is up to resort on how to handle refunds on monthly amounts.
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