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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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Q: I’m getting the following error in the checkout 'There was an error receiving your personalization wavier Info Cannot read property "HouseHoldMemberWaivers' of undefined.”
A: This error is typically returned when a product is set up to have a waiver in Aspenware Commerce, but the ‘Requires Assignment’ rule has not been added to the product. Adding the ‘Requires Assignment’ rule according to the Requiring Assignment Configuration Guide should result in this error going away.
Q: What values do I get from my POS, and which values do I get from my 1Risk Rep?
A: The following values are provided by 1Risk. Contact 1Risk’s Bill Brouse (bbrouse@1risk.com)
For each waiver, copy down 1RiskID
For each waiver, copydown the waiverFormid (Only required if using Optional Order Confirmation Link Waiver signing flow)
Copy down your unique 1Risk URL (provided by 1Risk’sBill Brouse (bbrouse@1risk.com))
Q: Can I email out two different types of waivers (waivers with two different Auth Type Codes)?
A: Yes, any 1Risk waiver with the Send waiver emails checkbox checked will enable the feature for that waiver.
Q: What happens if the age set for a minor in Aspenware Commerce differs from the age set as a minor in 1Risk?
A: The minor age within Aspenware Commerce > Waivers refers specifically to what age will trigger an email option for a participant. If the minor age is set to 17, all participants under 18 will be offered an option to EITHER sign the waiver on behalf of the participant or email it to another guardian.
Q: What happens if I do not set a minor age?
A: If no minor age is set then the logged-in user will always be able to sign on behalf of any participant, regardless of their age. If you would like this option, Aspenware recommends changing the default language string to remove any reference to “legal guardian”.
Q: What happens if I allow for some waivers to be emailed and others not?
A: If Waiver A is selected to Send waiver emails while Waiver B does not have this box checked, the logged-in user will be forced to email Waiver A to all adult participant waivers while they will still be able to sign on behalf of all participants assigned to Waiver B.
Q: I emailed a participation waiver out and completed signing. Why don’t I see the authorization profile updating in RTP?
A: 1Risk is in the process of developing functionality to write authorization profiles to RTP - please reach out to your 1Risk representative for more information. Until then you may manually update authorization profiles in RTP according to whether they have been signed in 1Risk.
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