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Most commonly, voucher redemption is used for things like Buddy Passes or Employee Passes, but this feature can also be used in other ways. This document outlines the creative ways some resorts have used the Voucher Redemption feature.
Thredbo and “Bring a Friend” Vouchers
Thredbo is currently using Enhanced Voucher Redemption to allow guests to redeem summer “bring a friend” vouchers on their store.
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Once the guest completes checkout the voucher will be inactivated as used or decremented (depending on how many uses the voucher has) in RTP|One. This ensures that multiple guests cannot redeem the same voucher on Commerce or at the window.
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Sugarbush
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and Mountain Collective Pass Holders
Sugarbush is using the voucher redemption feature for Mountain Collective pass holders, and they have seen tremendous success! Sugarbush allows Mountain Collective pass holders to either reload their 2 or 3 included days onto existing Sugarbush media or receive a QR Code to pick-up their media at a Pickup Box at the Sugarbush base area. In both cases, the skier can skip the ticket window altogether. In the Sugarbush store, when redeeming their voucher, a guest is able to upload their photo (if required) and sign a COVID attestation (required for Vermont).
Sugarbush uses their brand site /wiki/spaces/DB/pages/1054802085 to provide “know before you go” details around how to redeem all their "Special" tickets. This helpful page links guests directly to the store where they can redeem a Mountain Collective voucher.
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From there, the guest will complete their purchase and will receive a confirmation email with a QR code. The QR code can be scanned at a Pickup Box for automatic media printing.Insert excerpt
Jackson Hole and a Dedicated Voucher Validation Page
Whether you opt to use the voucher banner or just want to be able to send your guests to a special redemption page straight from your resort’s home page, you can use native Aspenware Commerce funtionality to create a dedicated voucher redemption page like Jackson Hole did. This can be styled to pull in your resort’s theme. This dedicated Voucher Validation page is accessible via the url only and will not be part of a shop dropdown menu.
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