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Forgot password will show as soon as a guest enters a valid email. If a customer clicks Forgot your Password? Send reset email, they will need to enter their email address or username for their account to have a password reset email sent to them. If they enter the wrong email or username, they will receive the following a configurable error message.
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Find Me
If a customer clicks Find Your Account, depending on how your resort configures it, they could have three options to find their account: Find Me Using Email Address, Find Me Using Pass/Card or Find Me Using Personal Info. Find me by Email Address is the only supported Find Me method for Siriusware. Within this Find Me flow, two-factor authentication can be turned on to increase security. Guests may elect to receive a verification code by email or, in some cases, by text message.
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2. Find Me Using Pass/Card (RTP|One only)
If a customer chooses the Find Me Using Pass/Card option, they are asked to provide their last name and a media pass or RFID number.
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If a guest selects “how do I find my pass number?” You can load a helpful image of your media with the relevant number highlighted .
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to display when a guest selects “How do I find my pass number?”
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If the guest’s input matches on last name and media number, and two-step verification is turned ON, they will receive a code via text or email to verify they have access to that account and create a password, or a password reset email if they already have a password. If it doesn’t match, the guest will be prompted to create an account.
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On the Create Account page, the guest will be prompted to enter the information required to set up their account. Resorts have the option to add reCaptcha to the creation for added security. An optional “Opt-out of marketing email” checkbox can also be added to this screen. Within RTP|One, the communication profile is populated with an opt-out flag when a guest selects to opt-out of marketing communications upon creating an account or in my account in Aspenware Commerce. This flag is used to omit guests from the list pulled by email marketers for marketing purposes.
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Section Links
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