The Export that is generated by Arrival and used by CRM systems to prompt customers that they have a pre-arrival task to complete in Arrival went through deep-dive analysis and testing due to several reports of exported customers not aligning 100% with expectations of who should be contacted. The result of the export revisions ensures:
That only open order lines return in the export, and canceled Canceled order items are always omitted from the report.
Ensures sale location codes defined in Arrival administration are used to filter results.
Ensures customers needing waivers relies fully on authentication type codes defined for the Location in Arrival Admin.
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The export is generated in 2 steps:
Initial processing: An overnight process initially prepares the data and stores it in the Arrival database.
Export API or Report: When the API is called or the report is run, that pulls the data from the Arrival database table and can apply further filtering on the data.
Authorizations/Waivers Logic
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Photos Logic
Product rules include Image Required Ind ‘Image Required’ Indicator on pass media component or “IMAGEREQUIRED” component rule used to trigger photo behavior. Must have active, unprinted pass media for photos to work (not from the same transaction, they just must have it).
Check for guests who have prepaid access, a transaction, or an open order line that requires a photo as follows:
Includes open prepaid access where there is a component that requires a photo.
Product/transaction date does not matter for prepaid access, just must be open and expire today or in the future.
Includes transactions that were not part of the above prepaid access query where a component on the header requires a photo. For non-prepaid access, product date must be yesterday or up to 5 months in the future.
Includes open order lines where a component on the header requires a photo. Product date must be yesterday or up to 5 months in the future.
Extra notes:
Transaction or order header sale location must be from Arrival admin as descried above.
Also checks to see if items is printable, looks for SKIDATEPRINTONPUB or AXESSPRINTONPUB rules.
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NOTE: Potentially a proc update could remove the unprinted requirement but a request to your Aspenware representative would need to be submitted. |