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Q:
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A: Most common resolutions are:
Ensure you have saved the product and that you have cleared the cache in Aspenware Admin and refreshed your browser on the store’s category page.
Ensure the product is marked as published.
Check that the available start date and end date for the product are blank or are active dates.
Ensure the display size for the category the product is under is greater than the number of products assigned to the category.
Check that the role you have assigned to the product is blank or that you are logged in to with the assigned role.
Q: The updates I made to the product are not appearing in the store.
A: Ensure you have saved the product and that you have cleared the cache in Aspenware Admin and refreshed your browser on the store’s category page.
Q: The HTML on my product isn’t appearing as expected.
A: Most common resolutions are:
Ensure that you have a “|” inserted in between the short and long descriptors.
The short description on the product card only shows plain text.
On the PDP, while most HTML is supported, certain HTML such as iframes are not explicitly supported. If your issue is that the display is still off, then ensure you have saved the product and that you have cleared the cache in Aspenware Admin and refreshed your browser on the store’s category page.
Q: Can I turn off the savings display for a dynamically priced product whose base price matches the lowest override window price?
A: No, if there is a base price set for your product that price will always show as the original crossed-out price.
Q: What if am using the “old price” field but also have a base price for my product set in dynamic pricing?
A: If there is a base price set that price will always show as the crossed-out price on the PDP.
Q: If I have a base or old price set, what is the “price” field for in product setup?
A: If entered, the “price” field will show on the category product card. If using the “price” field, we recommend leveraging the “meta title” field (see Peak Commerce Documentation) to indicate that prices are “Starting At” a certain price or to provide other informative messaging to customers.
Q: Why I am not seeing my amount remaining despite having set the language string properly?
A: Displaying the amount remaining beneath the shopping cart depends on whether the inventory threshold has been met. This can be adjusted by going to Settings > All Settings > and searching for catalogsettings.dynamicpricingcalendar.inventorymessagethreshold
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NOTE: Settings for threshold with dynamic pricing savings (as opposed to the dynamic pricing calendar) display only work for inventory (i.e. amount remaining overall for a given day not for amount remaining in tiered pricing (at a certain price). |
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How does guest checkout work?
A: There is a detailed guide on overall Guest Checkout configuration and another on Selective Guest Checkout. If you are unfamiliar with guest checkout, the following chart can offer a brief overview of how guests will be navigated through checkout depending on the email address used or auto-filled when an attempt is made to check out as a guest:
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Q: What happens if I try to log out as a guest and the email associated with my account is already in RTP?
A: If we recognize a guest’s email address, the guest will be given the option to either proceed as a guest or try to log in.
Q: How do I find the transaction for a passholder that checks out with a guest account?
A: The transaction will show both on the newly created guest account and on the passholder’s account.
Q: What happens if the purchaser checked out as a guest but their email is already associated to a different account?
A: A new account is created using the same email address as the primary account with the pass media, but with a TYPE set as “Guest Checkout Customer” and no Auth profile will be set. The transaction will show both on the newly created guest account and on the passholder’s account.
Q: What happens if an established passholder checks out as a guest but has an issue with their purchase? How will we find their transaction?
A: Because the passholder will be assigned access via Fast Flow the transaction will show both on the guest/purchaser’s account (a guest IP Code) as well as on the passholder’s account. See an example of this below:
Flow: Leigh Tester and Jenni Fastflow already have season passes and therefore IP codes in RTP|ONE to which their pass media information is attached (Leigh Tester = IP Code: 1076328 and pass media RFID = 16142028098445933986; Jenni Fastflow = IP Code: 1076514 and pass media RFID = 16147133534689806675). Leigh wants to purchase 2 Fast Pass upgrades without logging into Aspenware Commerce, one for herself and another for her friend Jenni. Leigh goes to the Fast Pass product and enters her RFID (16142028098445933986), after which her pass media is assigned with the Fast Pass upgrade product and she adds the product to her cart. Leigh scans her friend Jenni’s pass (RFID = 16147133534689806675), which assigns the second Fast Pass upgrade product to Jenni’s pass media. Leigh adds to cart and selects to check out as a guest using the email address Leigh.GuestCheckout@mailinator.com.
Here is what the transaction will look like in RTP|ONE:
Leigh’s account with the pass media associated with it (Leigh Tester = IP Code: 1076328 and pass media RFID = 16142028098445933986)
an order will show in Order History under IP Code
access will be added to the pass media
Jenni’s account with pass media associated with it ( IP Code: 1076514 and pass media RFID = 16147133534689806675)
an order will show on the Order History tab under IP Code
The guest account Leigh created so she didn’t have to log in
an order will show on the Order History tab under newly created IP Code Type - Guest Customer
Alternate flow:
Leigh sees that her email address Leigh.Tester@mailinator.com is autocompleted after she selects guest checkout. What happens if Leigh proceeds through guest checkout with the prepopulated email address on file?
A new guest account is created using the same email address as the primary account with the pass media, but with a TYPE = Guest Checkout Customer.
Leigh.Tester@mailinator.com account in RTP|ONE (account with pass media):
Q: What happens if Leigh tried to log out as a guest using the same email address as the one she already holds an RTP|ONE account with?
A: First, Leigh will receive a popup box that says “. If Leigh ignores this and continues to check out as a guest she will create a guest account with the same email address as her primary account, but with the Type = Guest Checkout Customer. Leigh’s order will still show under the Guest Checkout Customer, her primary RTP|ONE account (Type = Customer), and her friend Jenni’s account.
Q: Why aren’t my age-range rules aren’t working as expected?
A: Most common resolutions are:
You do not have the correct age rules set up on the product in RTP|One. The stored procedure for Fast Flow validates age based on the Guest’s age in RTP|One and the age rule on the product.
Q: Where will I see my order in RTP if I use Fast Flow to purchase and assign to media that is not part of my household?
A: The order will be created on both the guest's account who is checking out as well as the guest whose media is being assigned.
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