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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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Q: Do I need to restart my store to apply changes to Identity in Commerce? What impact does that have on users that are using the store?
A: Yes, you need to restart your store to apply any Identity changes in Commerce. This should be done after hours as it will result in a several-minute down-time on your live store.
Q: How do I find the values to enter for OpenID ClientID, OpenID ClientSecret and Authority to use when connecting to OpenID?
A: These values are provided by Aspenware and should not be updated without Aspenware approval.
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