Page Comparison

Q: I created a custom private lesson prompt but it is not appearing in RTP.

A: Only the five Private Lessons Prompts as shown below will save to the Private Lesson area of RTP.

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Q: How do I rearrange the display order of prompts in checkout?

A: Navigate to Aspenware Commerce > Prompts > Edit next to the desired private lesson prompt and change the value of the display order. Lower valued prompts will appear first and higher valued prompts will appear last.

Q: My private lesson prompts are not appearing in checkout.

A: Most common resolutions are:

• Ensure the prompt is appearing on the Prompt page in Admin. If not update the specification attribute as defined in the configuration guide

• On the Prompt page in admin ensure the prompt is set up with a system defaulted Unity Code and the Prompt Group field is filled with the text “PrivateLessonProfile”.

• Ensure you added the product classification “Requires Private Lesson Profile” to the product and cleared the cache in admin and refreshed your browser.

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Q: In checkout, guests are unable to complete their bookings/reservations.

A: To prevent overbookings, Aspenware does not allow Golf orders to be completed unless connectivity to EZLinks is active. Most likely there is either an internet outage, server issue, EZLinks connection issue, etc that needs to be resolved. If you are unsure of the cause of the outage reach out to support@aspenware.com and our support team will help resolve this.

Q: Guests are able to make reservations outside the intended timeline.

A: EZLinks setup controls how far out in advanced guests can book, available dates to book, pricing for members vs non-members, etc. The AWC setting “seasonsettings.enddate” does not effect bookings for Golf.

Q: Will I see orders that fail to interface into EZLinks in the Aspenware Order Queue?

A: There is no order queue for golf. If an order fails to interface with EZLinks the order will not succeed for the customer’s view.

Q: Golf members are unable to see their tee times for all courses. How do I fix this?

A: It’s likely that the Sponsor ID for the customer role is not affiliated with some of the CourseIDs in EZLinks. This may be resolved with the following actions:

• The resort needs to request that they get added by EZL support first. Do so by requesting this through your EZLinks rep. (Jeff)

• Once added, Aspenware needs to do the following two API calls:

  • Initialize the Course to be pulled over into the Redis Cache and then Subscribe to the Sponsor/Course combo.

    • Call Initialize call where param1 is SponsorID and param2 is CourseID of the ones that are missing. Leave all other values as is.

      Code Block
      https://api.ezlinks.com/ETNObject.asp?DOM=1&Timeout=60&Subscriber=aspenware_boyne&Password=$K1nGoLF!&ObjectID=XTreamInitializeSponsor&param1=14215&param2=5125&param3=7/10/2023

    • Call Subscribe call where param1 and param2 are the same as above. Leave all other values as is.

      Code Block
      https://api.ezlinks.com/ETNObject.asp?DOM=1&Timeout=60&Subscriber=aspenware_boyne&Password=$K1nGoLF!&ObjectID=XTreamCourseSubscribe&param1=14215&param2=5125&param3=365&param4=1

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