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Q: I
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A: Only the five Private Lessons Prompts as shown below will save to the Private Lesson area of RTP.
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Q: How do I rearrange the display order of prompts in checkout?
A: Navigate to Aspenware Commerce > Prompts > Edit next to the desired private lesson prompt and change the value of the display order. Lower valued prompts will appear first and higher valued prompts will appear last.
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have SheerID enabled and added to a product, but I don’t see any verification links in the personalization step.
A: SheerID links need to be configured in Configuration > Languages > English > String Resources. Below are the SheerID language strings that need to be updated with SheerID verification links.
Resource name | Value |
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account.login.checkout.personalize.getstudentcodelink | <a href="Insert SheerID URL here" target="_blank"><br><br>Your text here<br><br></a> |
account.login.checkout.personalize.getmilitarycodelink | <strong>SEASON PASS</strong> verification: <a href="Insert SheerID URL here" target="_blank">Your text here</a> or <a |
Q: The SheerID classification is setup, but not behaving as expected.
A: Most common resolutions are:
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Ensure the prompt is appearing on the Prompt page in Admin. If not update the specification attribute as defined in the configuration guide
On the Prompt page in admin ensure the prompt is set up with a system defaulted Unity Code and the Prompt Group field is filled with the text “PrivateLessonProfile”.
Ensure you added the product classification “Requires Private Lesson Profile” to the product and cleared the cache in admin and refreshed your browser.
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appropriate SheerID classification is applied to the product (i.e. Military vs College).
If applying SheerID to a specific attribute or add-on, ensure the SheerID classification is applied to the attribute or add-on rather than the whole product.
Q: Is the setup for SheerID similar to the setup for prompts/validated prompts?
A: No. All SheerID configuration setup takes place in Configuration > Languages >English > String Resources and Aspenware Commerce > Product Classifications. SheerID is not configured in Product Prompts or Prompts tabs.
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