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A resort will be given two sets of credentials: admin and user. For configuring Resort Tools, the resort will sign in as an ‘admin,’ whereas to give the guests access to Resort Tools, the Resort will sign in using ‘user.' The authentication will be set by default to 30 days, and the Resort must sign in again on the terminal to give access to guests. Each terminal must be signed in separately.
Aspenware will give 1 admin and 1 user credential to the Resort. If those credentials are forgotten, compromised, or additional individuals need immediate credentials because the individuals who had them are out/away, a Freshdesk ticket must be submitted so Aspenware can generate additional credentials.