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With this release we focused primarily on enhanced functionality for the LS Retail Check-in screen including book, cancel, and move tee times. In addition, we have changed the way check-in works so that all RTP customers can be easily searched for and selected on the right hand side screen. We also addressed a few issues on the ecommerce booking side, including check-out for members, and month-to-month tee time discrepancies, including loading the proper first available tee time. See below for more information as well as our release guidelines for additional implementation instructions.
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Customer selection/check-in player
Previously, customer selection in check-in would display all RTP customers but only allow you to select those customers with accounts in Aspenware Commerce. Now, you are able to select any RTP customer and check-in and/or book a tee time using that account.
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Pro shop administrators can now book tee times directly through the check-in screen by selecting the tee time, then selecting or creating a customer. The displayed fee is the first listed 18-hole public fee for that course. Greens fees can be adjusted during check-in.
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Reservations can now be moved to other open tee time slots. This applies only to entire reservations (not individual slots/players) that have not yet been checked in (note, this action links together cancel and book functions, and is therefore currently limited by their functionality e.g. you cannot move a reservation of more than 4 players). Admins select a reservation, choose the “move reservation” option and are allowed to select any other tee time with enough available slots that is after the current time. If the same fee is available at the new time slot, the existing fee ID will be carried over.
Issue raincheck
Rain checks Rainchecks can now be issued through check-in. This applies on a per slot/player basis and can only be performed for an already-checked-in player. Once checked-in, the admin may select the slot , and select “issue rain check”, after which they will be prompted to enter the amount of the rain check. Rain checks are limited to no more than the initially paid greens fee. After finalizing through LS Retail, the slot will be marked with an icon and color specific to rain checked players. After the rain check has been issued, selecting that player will reveal a pop-up with the information related to the rain check amount paid. In EZLinks the slot will be marked in red font (signifying void/refund) and a note regarding player number and price will be added to each slot in the reservation. Adding new rain checks rainchecks to players in the reservation will append new notes to each player/slot in the tee time. Multiple rain checks may be issued at once.
Issues Resolved
Calendar advance for Golf Category
Previously, advancing calendar days/weeks to future months would not refresh the month tabs above the calendar. Now, advancing will reset the month tabs to the appropriate months so that users can navigate back and forward by days, weeks, and months effectively.
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Previously, create customer was freezing, preventing administrators from creating new customers on the check-in screen. Now, admins can complete new customer creation, which will create their account with email address, first name, and last name in RTP as well as EZLinks. Customers will then be able to use this email address to log in to Aspenware Commerce as well (they will have to use the find me function to set up a password for their account).
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In some cases, for RTP|ONE resorts using Unity for order placement, credit card profiles did not save to the primary or alternate credit card profile in RTP. This issue has been resolved.
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There was an intermittent problem on checkout where, if the user entered an international address, and then left the checkout flow, when they returned, the country was sometimes being incorrectly set to USA. This issue has been resolved.
Support for Selling Axess Product Types in RTP for Unity
Previously, RTP|ONE resorts using Unity for order placement were not able to sell Axess Media type product headers through Aspenware ecommerce. This issue has been resolved.