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Best in-class identity access management platform
Secure platform
Ability to easily extend into SSO, social, biometrics, MFA, and passwordless which has been proven to increase conversion rates
Quick onboarding experience for customers.
Product Features
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Sign
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in & Create Account
Your guests can utilize a standard login & create account flow using an email and password. The guest will be required to remember these credentials every season unless they decide to switch to other methods such as passwordless, which will be available in an upcoming release.
Login, Sign Up, and Create Customer
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Customer Matching
Guests that sign in create a user account. The user account is mapped to a customer in the point of sale (POS). It's vital to limit duplicate customer creation in the POS when possible. For that reason, Aspenware created a customer matching feature. When a guest creates a new user account, they will be prompted to complete their profile, which creates a customer record in the POS. When the provided information matches an existing customer in the POS, we send them through a matching process in order to prevent creation of a duplicate customer. Aspenware will endeavor to prevent a duplicate and will attempt to match with the following information (must match to all):
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If the customer matched to multiple customers in point of sale, the guest is presented with the resort’s phone number so they can call for help. At this point, Aspenware systems don’t know which customer to match to and will leave it up to the call center to make the determination with the customer.
The resort maintains responsibility over what to do when a guest matches to multiple customers. In order to address this issue, when the resort receives the call from the customer, one option is to merge those customers in the POS and then direct the guest to enter the credentials they previously created when attempting to create an account the first time. From there, the guest will receive the ‘account already exists’ message and be required to verify their email before logging in successfully.
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Some guests may have forgotten which email the used to sign-up with originally. If enabled, Resorts can allow a guest to look up their email by inputting their pass number, as seen below. To enable this function, Aspenware will set the setting: "passMediaLookupEnabled": true, "customerIdLookupEnabled": true.
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Once the user selects ‘Lookup email by pass number,' they will be directed to another page to input their pass number, seen below.
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Create Account with Pass
Though supported in Identity v2, creating an account with a pass in Identity v3 is much more intuitive and obvious. The benefit of signing up with a pass is that the guest will be able to potentially link new purchases to their existing pass.
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