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Identity v3 (Powered by Auth0)
Aspenware Identity v3 - (Powered by Auth0) marks a significant leap forward in secure, reliable, and modern identity features for our valued customers. In addition to the basic login & sign-up features, this product includes customer matching logic that will help reduce duplicate customers and account for any merging of customers in RTP.
As part of Aspenware’s ongoing commitment to safety and efficiency when rolling out new products and features, we will closely monitor and evaluate data in Auth0 and in Google Analytics. This ensures smooth operations and a seamless experience for all stakeholders.
However, this is just the beginning. In 2024, we plan to make massive inroads at numerous other Auth0-supported features like Passwordless and Social Sign-in to reduce any friction at login or signup.
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What is Auth0?
Auth0 is an identity access management (IAM) provider. An IAM solution is a gatekeeper to the resources you provide to customers as web applications, APIs, etc, adding layers of authentication to secure your users’ digital identities and your product. The Auth0 identity platform supports regular web, mobile, or machine-to-machine apps.
The Identity v3 (Powered by Auth0) identity platform allows Aspenware to customize login services to fit your business, technology, and customer base.
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Some guests may have forgotten which email they used to sign up. If this feature is enabled, resorts can allow guests to look up their email by inputting their pass number. Aspenware will configure Auth0 to enable this function so that once the user selects ‘Lookup email by pass number,' they will be directed to another page to input their pass number, as shown below.
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Creating an Account with a Pass
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in Identity
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v3 (Powered by Auth0)
While account creation with a pass is supported in Identity v2, Identity v3 is much (Powered by Auth0) offers a more intuitive and obvious. The benefit streamlined experience. One of the key benefits of signing up with a pass is that the guest will be able to potentially guests can easily link new purchases to their existing pass.First, the guest will input
How it Works:
Enter Pass Number: Guests begin by entering their pass number
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. Aspenware will
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check
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if an account already exists
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for
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the guest
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.
Email Profile Verification: If no existing account
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is found, Aspenware will then verify if there is an email
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associated with the guest's profile in RTP|One.
Email Invitation: If an email is found, Aspenware will send
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a verification email
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inviting the guest
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to confirm their identity.
Account Creation: The guest verifies their account by accepting the email invite
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, setting up a password
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, and completing their customer profile information
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. Once these steps are completed, the sign-up process is done!
If the guest already has an account, they will be redirected to sign-in if it’s been determined that an email exists in the auth profile in RTP|One for that pass.
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If the a guest enters a valid pass number, but the customer pass is not associated with the pass doesn’t have an email, they cannot verify they own the pass and hence, Aspenware will prevent them the guest from signing up with that pass. This is to prevent safeguard ensures that individuals who may have picked up this pass off the ground or through other means to create an account with found or obtained someone else's pass . These individuals cannot create an account with it.
In these cases, guests will be asked prompted to call contact the resort for assistance in verifying and linking their pass to their account.
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Bot Detection
Bot detection and preventing brute force attacks is out-of-the-box functionality that Aspenware will enable Auth0 provides built-in bot detection and protection against unauthorized login attempts that can be enabled for partner resorts. For any suspicious When suspicious activity is detected, such as from certain IP addresses, Auth0 will present a ‘challenge' to the user to check a box that they are indeed prompt the user with a simple challenge, such as checking a box to confirm they are human.
Single Sign-On
Single Sign-On
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Themes are applied per store
GTM IDs are applied per store
Logins are applied per store
Rewards
The rewards Rewards module in RTP|One is connected to integrated with Aspenware Identity v3 (Powered by Auth0). If a resort wants chooses to enable a rewards program and enroll guests, an enrollment checkbox will appear on during the create customer profile screen. This will then creation process. When selected, this will communicate directly with RTP and create an enrollment status of ‘true’ in the module. |One and set the guest's enrollment status to "true" in the Rewards module.
Please note that the resort must setup configure their own Rewards module in RTP|One before Aspenware would enable can activate this feature on in the sign-up flow.
Google Analytics
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Monitoring & Alerting
Aspenware has set up implemented performance monitoring through using Application Insights. Internal teams at Aspenware will be alerted receive alerts if there are any performance degradations issues arise, such as multiple sign-in failures (e.g., 10 sign-in failures within 5 minutes). Aspenware will assess performance on a regular basis to determine trends and consult with Auth0 to determine continual improvements in the system to ensure the delivery of regularly evaluates system performance to identify trends and works closely with Auth0 to continuously improve the platform, ensuring optimal performance for resort partners.
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Aspenware will notify the resort if there are any significant performance issues affecting Identity v3.
During office hours
Service representative Customer Success Representative to notify resort after being notified via Slack.
After office hours
On-call representative Representative will notify resort after being notified via Slack.
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