Aspenware presents Aspenware Commerce 2.7. In this release, we’re happy to announce support for retail products, guest checkout. We’ve also included many new improvements to golf check-in and fixed many priority issues. See below for more information.
Updates, Features, and Upgrades
Guest Checkout
Retail
Golf Check-in
Order level discounts
Things to Look Forward to
Aspenware Payment Plans
New payment methods (Affirm?)
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Features
Guest Checkout
To assist resorts with increasing conversions and removing barriers to purchase, Aspenware has developed Guest Checkout functionality for RTP|ONE resorts. Guest Checkout can be enabled by store, and allows the purchaser to enter only first, last, and email to continue as a guest. If the guest already has an authentication profile in RTP|ONE which matches the email address he enters in this step, the store will prompt the guest to login, but will not force it. If the guest chooses to login, existing login/find me flows functionality is not changed. The guest can elect not to login with the existing account, and continue as a guest.
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For purchase flows which require member assignment, we’re still capturing all required customer details, such as birthdates for age-restricted products, on the assignment step.
Retail
Retail inventory product support with RTP|ONE is now available, including the frequently requested feature to charge one shipping fee for the entire order for retail products.
Retail inventory synchronization with RTP|ONE inventory stock levels is also possible at the SKU/product header code level as a daily scheduled task. For Unity resorts, tax by shipping location is also available (this valuable feature is not possible with RTP|Connect). See Retail Configuration Guide for more details - t needs to insert link to guide).
Order level discounts
Aspenware Commerce now supports disounts that can be applied to an order total, including both dollar amount and percent off. Discounts are applied by promo code and support “N times per guest” as well was “N times total” to limit number of discounts that may be applied. Cumulative discounts are a configurable option, if deselected the best discount will be applied to the order. Discounts apply prior tax and shipping. See configuration guide for more information.
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Golf Check-in
With this release we focused primarily on enhanced functionality for the LS Retail Check-in screen including book, cancel, and move tee times. In addition, we have changed the way check-in works so that all RTP customers can be easily searched for and selected on the right hand side screen. We also addressed a few issues including check-out for members, and month-to-month tee time discrepancies including loading the proper first available tee time. See below for more information as well as our release guidelines for additional implementation instructions.
Features and Enhancements
Customer selection/check-in player
Previously customer selection in check-in would display all RTP customers but only allow you to select those customers with accounts in Aspenware Commerce. Now, you are able to select any RTP customer and check-in and/or book a tee time using that account.
Book tee time
Pro shop administrators can now book tee times directly through the check-in screen by selecting the tee time then selecting or creating a customer. The displayed fee is the first listed 18-hole public fee for that course. Greens fees can be adjusted during check-in.
Cancel reservation
Reservations can now be cancelled directly in check-in. This applies to entire reservations only. Cancellations are limited to reservations whose tee times have not yet passed. Cancellations update in EZLinks, clearing tee times and making them available for future booking.
Move reservation
Reservations can now be moved to other open tee time slots. This applies only to entire reservations (not individual slots/players) that have not yet been checked in (note, this action links together cancel and book functions, and is therefore currently limited by their functionality e.g. you cannot move a reservation of more than 4 players). Admins select a reservation, choose the “move reservation” option and are allowed to select any other tee time with enough available slots that is after the current time. If the same fee is available at the new time slot, the existing fee ID will be carried over.
Issue raincheck
Rain checks can now be issued through check-in. This applies on a per slot/player basis and can only be performed for an already-checked-in player. Once checked-in the admin may select the slot, select “issue rain check”, after which they will be prompted to enter the amount of the rain check. Rain checks are limited to no more than the initially paid greens fee. After finalizing through LS Retail, the slot will be marked with an icon and color specific to rain checked players. After the rain check has been issued, selecting that player will reveal a pop-up with the information related to the rain check amount paid. In EZLinks the slot will be marked in red font (signifying void/refund) and a note regarding player number and price will be added to each slot in the reservation. Adding new rain checks to players in the reservation will append new notes to each player/slot in the tee time. Multiple rain checks may be issued at once.
Issues Resolved
Calendar advance
Previously, advancing calendar days/weeks to future months would not refresh the month tabs above the calendar. Now, advancing will reset the month tabs to the appropriate months so that users can navigate back and forward by days, weeks, and months effectively.
Furthermore, previously, if a user made multiple consecutive selections, the page would try to load tee times for all days selected (resulting in bad data and inaccurate tee time availability). Now, the page will only load the last selection rather than any previous selections. This fix should also address discrepancies noted between browsers.
Tee time load/First available tee time
Previously, loading tee times would pull in all courses and set the first available tee time to the course that first loaded into the page (rather than the course with the first available tee time overall). Now, the page will load the first available tee time across all courses that have been configured for that particular site.
Create customer in check-in
Previously, create customer was freezing, preventing administrators from creating new customers on the check-in screen. Now, admins can complete new customer creation, which will create their account with email address, first name, and last name in RTP as well as EZLinks. Customers will be able to use this email address to log in to Aspenware Commerce as well (they will have to use the find me function to set up a password for their account).
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