Creating a payment plan product involves configuring several components. We recommend thoroughly testing your new payment plan product to ensure that it is configured correctly and that subsequent payments are processed correctly. These instructions will guide you through testing all relevant features.
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Test that the customer will receive an email if their recurring payment fails.
CONTACT your AW Aspenware Representative and ask them to update the next payment plan payment date to today’s date in the database and remove the card on file to trigger the failure.
This step allows you to keep your dates aligned with your business but test the first payment.
For testing purposes, when the first scheduled payment is processed, it will fail since no credit card is on file.
This will trigger a failed email for the template Customer.FailedPaymentPlanPayment. Review the email and make any adjustments necessary in the Message Template (Admin > MessageTemplate >List)
Check the link back to My Account from the email. You may need to update the source code in the message template if the link does not direct you to the payment plan tab in My Account. For instructions on updating the source code, see Update Email Template Content.
Sarah Holst - can we add in here a section on failed payment hotlisting? This section of the HUB talks about, so if the resort is testing a failed payment, they can also check RTP if the hotlisting works. I’m working with Big White and can provide more troubleshooting hints if need be…You may also consider checking RTP to verify that hostlisting works. For more information about hotlisting, see Payment Plan Configuration: Managing Enrollments.
Update Credit Card in My Account
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