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From the Configuration>Stores select to edit the desired store experiencing issues
The store URL should be formatted https://shop.yourresort.com/
If the https:// is missing or the / at the end of the URL is missing, chances are this is the issue. If the https:// is missing, guests selecting forgot password from their mobile device may be blocked from being linked to the password reset page. If the final / is missing, then all guests will be sent to a page with an invalid URL construct because the way the password email is sent is Store URL+Unique Password Reset link, so if the / is missing the URL format will look like httpslike https://shop.yourresort.compasswordreset... instead of https https://shop.yourresort.com/passwordreset...
Add the missing element of the link and save
Test the password reset link. If it works, then you are all done.
If the issue is still not fixed, go to the Content Management > Message Templates page and select to edit both the Customer.PasswordRecovery and Customer.SendFindAccountResetPassword message templates, but start with the Customer.PasswordRecovery template.
Open up the email source code by going to Tools >Source code and search for the word "Password." You are looking for a segment of code that looks similar to this:
Code Block <p><span style="font-family: verdana, geneva;"><strong>To change your password, <a href="%Customer.PasswordRecoveryURL%">click here</a>.</strong></span></p>
If anything is added between the " and %Customer.PasswordRecoveryURL%, then remove it to ensure your email source code for this section matches the snippet above.
Test the password reset link again. If the issue still persists, then contact ski-support@aspenwareAspenware Support. com
Q: Guests are reporting that they are getting multiple confirmation emails.
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A: The new QR code tokens are available across every message template, however, have only been tested within the order confirmation email. As the token rendering is based on specific products being purchased Aspenware cannot guarantee that the QR code will display when applied to different email templates.Insert excerpt
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