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If the customer matched to multiple customers in point of sale, the guest is presented with the resort’s phone number so they can call for help. At this point, Aspenware systems don’t know which customer to match to and will leave it up to the call center to make the determination with the customer. Further evaluation will be made to automate this in the future so the customer can make the determination programatically.
User Experience
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The resort maintains responsibility over what to do when a guest matches to multiple customers. In order to address this issue, when the resort receives the call from the customer, one option is to merge those customers in the POS and then direct the guest to enter the credentials they previously created when attempting to create an account the first time. From there, the guest will receive the ‘account already exists’ message and be required to verify their email before logging in successfully.
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Currently, the following functions are not supported with Identity v3 (Powered by Auth0)”
RFID Account Lookup
Usernames
Rewards
Siriusware Integration
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