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Tickets can be sorted by status and created date.
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NOTE: To review previous and closed tickets, change the Status Type to Resolved or Closed. Reviewing previous tickets might be able to may assist in troubleshooting current issues. |
Select the desired ticket to review Aspenware Service agent correspondence that may include active action items to help continue troubleshooting. Correspondence from an Aspenware Service Representative will be included.
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From the ticket, add other team members to follow along, update the ticket, and/or if a resolution is reached close the ticket.
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We suggest that customer environments continue to take updates and do not fall further more than 4 releases behind in their production code at any time. This helps to ensure all the latest features, enhancements, and fixes are available in customer environments.
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After the ticket is submitted, a member of our team will reach out to schedule a release deployment to the UAT environment to begin the smoke testing of the desired version.
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NOTE: Be sure to review Release Notes for the version tested to cover all test cases. |
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