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To submit a ticket, navigate to the Aspenware Ticket Portal.
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NOTE: If you have previously submitted a ticket, you will likely have an account in the Aspenware Ticket Portal. Log in using the email address used to submit tickets previously. If you run into any issues, contact your Aspenware Service agent directly. |
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To submit a new ticket:
Visit the Aspenware Ticket Portal
Navigate to Submit a Ticket
Determine the ticket submission that best describes the issue at hand
Complete ticket fields with as much detail described as possible.
Submit
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URGENT ISSUESIf you are experiencing a significant, urgent issue that meets the Level 1 Criteria, such as your site being down, create a support ticket using the following steps. We have agents on call, monitoring the queue for urgent issues seven days per week from 8:00am-8:00pm MST. When submitting the ticket note URGENT in the subject line to trigger the Urgent Response Process. Aspenware has sole discretion to determine the priority of submitted issues and will de-escalate any ticket marked Urgent that is not a Level 1. |
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