Aspenware offers the best customer service in the industry. We pride ourselves on partnering with our resort clients to address challenges and issues promptly and professionally. Our ticketing system allows us to manage support issues and address resort needs quickly. Once a resort is live on an Aspenware product, the main mode of communication should be through the Aspenware Ticket Portal. This includes submitting site issues, questions, or updates (e.g., scheduled downtime for the resort’s POS). This system is monitored by the entire Aspenware Service Team, and will allow for the most efficient responses.
How to Submit a Ticket
If you experience an issue with your Aspenware store or service, you must report it to the Aspenware Ticket Portal for assistance. Before creating a ticket, please attempt to reproduce the issue, taking notes on the exact steps you took to reproduce, capturing screenshots, and detailing the scenario that produced the issue. After you have gathered the information, you will need to create a ticket.
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