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From the Aspenware Ticket Portal submit a new ticket, review and track all tickets in the queue, and stay up to date with any correspondence from an Aspenware Service agentAgent.
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To submit a new ticket:
Visit the Aspenware Ticket Portal
Navigate to Submit a Ticket
Determine the ticket submission that best describes the issue at hand
Complete ticket fields with as much detail described as possible.
Submit
Report an Issue | Use for almost all issue |
Report Failed Order | Use to report a failed order |
Upgrade Request | Use to schedule an upgrade |
Scaling Request | Use to schedule a scaling increase |
Enhancement Request | Have an idea or want to see a new feature? Let us know with a feature request. |
Infrastructure Issue | Use to report a system or store outage, Azure issue or other infrastructure related issues. |
Theme Change Request | Use to update the store theme or design. |
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To review submitted and outstanding tickets:
Navigate to View All Tickets
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Each ticket will be displayed with the Title, the Created Date, and the current ticket Status.
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Select the desired ticket to review. Correspondence from an Aspenware Service Representative Agent will be included.
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From the ticket, add other team members to follow along, update the ticket, and/or if a resolution is reached close the ticket.
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