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How to Request Upgrade
We suggest that customers should customer environments continue to take updates and do not fall further than 4 releases behind in their production code at any time. Not staying on current versions can result in the lack of resolution of bugs, errors, and other issues with Aspenware products.
Production environments will not be updated without first notifying and seeking consent from the customer. This raises the importance of customer contact availability - see customer expectations section below.
Before scheduling a release to production, customers are expected to smoke test and approve the code version for their production environment in their UAT (User Acceptance Testing) environment. All functionality that is unique to the customer should be tested by the customer with each upgrade.
We offer scheduled release timelines within business hours and do not offer routine releases outside of Business Hours or on Fridays or holiday schedule.
This helps to ensure all the latest features, enhancements, and fixes are available in customer environments.
To Request an Upgrade complete the Request form from the Aspenware Ticket Portal
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After the smoke test is complete our team will work with the customer to book the deployment to the Production Environment.
Aspenware requires approval from the customer before any update to a production environment is made. This raises the importance of customer contact availability - see customer expectations section below.
Before scheduling a release to production, customers are expected to smoke test and approve the code version for their production environment in their UAT (User Acceptance Testing) environment. All functionality that is unique to the customer should be tested by the customer with each upgrade.
We offer scheduled release timelines within business hours and do not offer routine releases outside of Business Hours or on Fridays or holiday schedule.
Other Resources
The Aspenware Ticket Portal contains other helpful resources that could help with the day to day of the store.
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