Some larger Aspenware Commerce resorts have seen a large number of order failure errors due to connection issues since the start of the Winter 22/23 season. These errors can be resolved by reprocessing the order, and will typically process successfully into the POS on the first retry.
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We highly recommend you implement the following triggers immediately. For more information about the triggers, please see Trigger Details.
2. Hotfix 2.38.1 (Available and being monitored in 2 stores)
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If you have any questions please reach out to your Service Representative.