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The following is an overview of the technical environment in which Aspenware Commerce functions. Commerce is designed to work with two Point of Sale systems, RTP|One and Siriusware, multiple different payment providers, Authorize.net, Moneris, Payeezy, Square, and Braintree, as well as several other third-party products, to provide ultimate flexibility for our resort clients.
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Azure Outages: Azure rarely goes down, but there are occasional outages. When these occur if it impacts the site Azure location the site may go down (usually no longer than 1 hr is the max we've seen). Aspenware will proactively reach out to resorts and alerts them when Azure outages are resolved. There are also several sites online to check the current “health status” of Azure. They will indicate if there is some sort of global outage and will offer updates as to when it will be back online and/or what specific components of Azure may be affected.
Improper Scaling: The most common issue is that Azure isn’t properly scaled for the load (load meaning resources required for volume of customers on the site). This can result in outages. See AW’s Aspenware’s article about Scaling for Flash Sales or Product Launches to ensure you are prepared for high-traffic dates.
2 - Aspenware Commerce
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