Overview
Tracking all orders and whether they were successfully sent to your POS (RTP|One or Siriusware), is possible through the order queue. Checking the order queue regularly is recommended to ensure that a customer doesn't show up at the resort after ordering successfully online and has no record of their purchase.
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To access the Order Queue go to the Plugins > Order Queue page.
Filter the orders by order status and date.
Every order shows a link to view details, the date the order was placed, the status, a list of the number of attempts, an Object Id (Order ID), and a link to flag an order to be reprocessed. Every order will fall into one of the following statuses:
created - The order has been created in the queue to be sent to the POS. Note that the order will only be in this state for seconds.
processing - The order has been sent to the POS and is being created in the POS.
success - The order was successfully sent to the POS.
failed - The order failed while being sent to or created in the POS but has not been reattempted.
ready - The order has been flagged by an Admin as ready for reprocessing by clicking Set Ready.
To find a particular order number, you can either filter the queue or select CTRL + F (or CMND F for mac) and search the order #.
To view details on order failures, click View Details.
Basic information on why the order failed is included on the details page from the RTP|Connect logs. Please contact Aspenware at support@aspenware.com if the error messaging on this details page does not point to a known and fixable cause of the error.
Order details (e.g. Products and attribute selections, pricing, billing details, and order totals) can also be accessed from the Sales > Orders page. This information can be useful to determine which products were purchased.
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