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Airline passengers have been programmed to check-in 24 hours prior to their flights for years now. This allows the airline to capture information on the guest, saves time at the airport, and gives travelers peace of mind that their experience at the airport will be smooth. Aspenware Arrival provides this experience for guests coming to ski and ride at the resort.
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Guests interacting with Arrival will use the application to complete missing information or tasks required for their upcoming activities. For example:
If they have already purchased their resort products, but are missing required information, they may receive an email with a link to Arrival. These are most often automatically triggered to send 1-2 days prior to the guest’s activity via a CRM, based on the guest having an upcoming activity purchase that requires an Arrival task to be completed.
If they are purchasing on-premise and need to fill out information prior to checking out at a cashier, they may navigate to a Location URL (“Non-transaction driven” URL) from a QR code posted in the rental shop or pass office.
If they want to get easy access to the QR codes to print their non-printed media at a Pick Up Box at the resort, they may be prompted to download their unique QR codes to their Apple wallet from Arrival before their trip via a triggered email, or they might scan a QR code posted near the PUBs to be directed to get their unique QR code for printing in Arrival.
If they want to check to confirm whether their pass is ready to take direct to lift, they may go to pass checker via a link from the a “make sure you’re prepared for your upcoming trip” email sent to them by the resort to validate that they have the right media on hand and access products purchased before they arrive.
Pass Media Redemption
QR codes will be displayed in Arrival for guests to use to pick up media at either an Axess PUB or Skidata Skiosk. For easy access, guests can also add these QR codes to various apps such as Apple Wallet and GPay.
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Pass Checker
On Arrival’s Pass Checker page, guests can look up their pass eligibility by either Pass# or RFID#. They can also filter between specific lifts and date combinations to check their pass eligibility. This is useful for resorts that limit lift access for specific gates and also for passes that have blackout dates.
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Arrival “Check-in” Tasks
Arrival allows guests to complete tasks necessary for guests to participate in activities at the resort.
Waivers
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Rental Profile
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Child Registration Profile
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Photo Upload
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How it works
Arrival uses Locations, Activities, and Tasks to determine what functions guests will be completing.
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