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Inventory FunctionRTP|ONE Inventory pool slots and Siriusware Max4Sale slots are synced to Aspenware Commerce inventory tables by an Azure function. The sync timer is configurable and is typically set to run to every 5 - 20 minutes. On this interval, the function obtains the latest inventory numbers from the POS and writes them to the Aspenware Commerce inventory table for each component code or DCI configured in Aspenware Commerce’s Inventory Pool administration. (Note: when newly added setup is input into AWC, the sync takes up to one hour to fully sync and initially appear on the PDP). Inventory LockingInventory Locking is a mechanism that prevents another guest from “stealing” inventory if they are faster at checking out. It also eliminates the possibility that inventory can oversell if the order processor is delayed. When a customer adds a product to the cart, they “lock” in their inventory and are guaranteed their spot for as long as the lock timer allows. (The duration of the lock timer is configurable.) When a guest completes their order, the system checks inventory levels again and attempts to get an order lock upon order complete. If the product in their cart is still available after the cart lock time expires, they will obtain an order lock and be able to check out. If the product in their cart sells out and is no longer available, they will be prevented from buying that product. The order lock holds the inventory until the inventory is decremented in the POS and the inventory sync runs again, at which point the order lock is released. Inventory Pools (RTP|One only)This is RTP|One’s term for their inventory control mechanism. In RTP|One inventory is pooled, meaning multiple product headers can pull from a common inventory pool and all decrement the same inventory, so if the inventory pool is sold out for a date, it will be sold out for all products using that inventory pool. Max4Sale (Siriusware only)This is one of two inventory control mechanisms in Siriusware, the other being Points4Sale which Aspenware does not yet support. In Siriusware, Max4Sale inventory is configured at the Department level, or the Department + Category level, or the Department + Category + Item (DCI) level, meaning multiple DCIs cannot pull from a common inventory grouping and all decrement the same inventory unless these items are also in the same Category and Department. If Max4Sale is configured at the DCI level, each DCI has its own Max4Sale allotment, and when it's sold out for a date, only that single DCI will be sold out. |
Feature Description
If a product should be limited from being sold on dates when Inventory in the POS is sold out, then set up Inventory in Aspenware Commerce. Based on this setup, inventory Aspenware products can sync with POS inventory. Inventory numbers in the POS will be checked at a configurable interval, blocking dates in the shop that are no longer available, or warning of low inventory if low-inventory thresholds are configured by the resort. When a guest selects inventory-controlled products and adds them to the cart, Aspenware Commerce locks the slot(s) of inventory on those products for a configurable period (default is 15 minutes), drawing from the most recently synced inventory. If a lock on a product expires before the guest checks out, the inventory is checked again. If the inventory is still available, the guest will be able to check out, but if the product is sold out, the guest will no longer be able to buy that product for that date.
Inventory Display in AWC
Inventory can be checked for single-day products on the day of the product and also checked for multi-day products that are consecutive or non-consecutive. On multi-day products, inventory can be checked for every day of the reservation and will not enable booking if any day of the product is sold out.
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By utilizing this feature, resorts have control of capacity across any of their products. In turn, this will promote increased control and allow resorts to plan proper staffing for upcoming arrivals. In the case of COVID-enforced limitations, resorts can ensure they are adhering to capacity limitations.
Inventory Displays
On the PDP, If inventory is sold out the date will be displayed with a strikethrough and on mouse-hover a “sold out” message will show.
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If an inventory display threshold is set in Aspenware, the PDP will display available inventory once a date is selected.
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The large calendar view will also display a crossed-out date with “Sold Out” when inventory is at 0. And if an inventory display threshold is set in Aspenware, inventory below that threshold value will display on the calendar.
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Scenarios in which inventory could be oversold
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