Page Comparison

Jen Dixon

Customer Success

Jen has been with Aspenware for 3 years, implementing over 18 resorts and servicing over 26 customers in this time. Jen came to Aspenware with a strong background in marketing in the tech industry. Fun fact: Jen’s Golden Retriever, Louie, goes on more adventures than most people.

Danny Koressel

Implementation and Professional Services

Danny has been with Aspenware for over 2 years, implementing at both RTP and Siriusware resorts. Danny worked on managing complex software implementations for hospital systems before coming to Aspenware. Fun fact: Danny recently became an uncle!

Customer Success, Implementations, Supporting Services, and Professional Services

Jenni has been with Aspenware for over 4 years. Jenni worked as a product manager, UX researcher, and teacher before coming to Aspenware. Fun fact: Jenni started a local art start-up website in her college town of Fort Collins with her dad during college.

Sarah Holst

Supporting Services

Sarah has been with Aspenware for 7 months. Sarah has deep experience in technical writing and teaching. She was a teacher for 9 years, an experience that is invaluable in fantastic technical documentation. Fun fact: Sarah helped found Girls on the Run of the Rockies and teaches Yoga.

Jake Swihart

Professional Services

Jake has been with Aspenware for 3 years. Jake is a 2021 graduate from CU Boulder and worked as an intern on Aspenware’s service team throughout his studies. Fun Fact: Jake spent some of his childhood living in India.

Implementation and Professional Services

Marty has been with Aspenware for 2 years. Marty worked on payroll and HR software implementations, and in strategy consulting and marketing before working at Aspenware. Fun Fact: Marty spent 5 months working as a raft guide in 2015 and still leads raft trips today.

Irish Milandin

Customer Success

Irish has been with Aspenware for over 1 year. Irish spent 10 years at Mt. Bachelor as Director of IT and Base Operations and held other relevant roles in IT and management before joining the Aspenware team. Fun Fact: Irish coaches High School Basketball for Trinity Lutheran. Go Saints!

Kevin Vogle

Supporting Services, Customer Success, Implementations

Kevin has been with Aspenware for over 3 years. Kevin is Aspenware’s foremost expert in Ski POS systems with over 20 years of experience working at RTP, Keystone, and running his own consultancy before coming to Aspenware. Fun Fact: Kevin is an avid skier and golfer.

Becky Haire

Customer Success

Becky is Aspenware’s newest service team member and has been at Aspenware since late April. Becky worked at Arapahoe Basin for 14 years in various roles from guest services supervisor to product and database manager. Fun Fact: Becky’s 4-year-old daughter is already tough to keep up with on her Strider bike on the mountain bike trails in Summit County, CO.

Level 1 (Most Urgent)

*Level 1 issues are the only issue type handled during the After-Hours On-Call Period.

Used when there is an error that causes the Software to entirely fail to function and/or crash the system on which the Software is installed

Within 1 hr of submission if submitted during Business Hours or After-Hours On-Call Period.

Within 24 hrs of submission (Except when a new version is required, in which case resolution in the code will be completed during business hours).

Level 2 (High Importance)

Used when there is an error that causes supported elements of the Software to fail to operate materially with no workaround but does not render the system on which the Software is installed inoperable

Expect the first response from a service agent within 9 business hours if submitted during business hours.

Within 5 business days assuming proper notification and planning guidelines were met (Except when a new version is required, in which case Aspenware will address a fix in code within 2 release versions).

Level 3 (Medium importance)

Used when an error produces an inconvenient situation in which the Software operates substantially per the Specifications but causes or results in substandard or erratic performance.

Expect the first response from a service agent within 3 business days of submission if submitted during business hours.

Within 10 business days (Except when a release is required, in which case Aspenware will address a fix in code within 6 release versions. However, a resolution is ultimately at Aspenware’s sole discretion).

Level 4 (Low importance)

The classification used when there is an Error that is minor or that is cosmetic in nature and does not result in reduced performance.

Expect the first response from a service agent within 5 business days of submission if submitted during business hours.

Within 20 business days (Except when a release is required, in which there is no expectation that the code change will be addressed as Level 4 software defects are at Aspenware’s sole discretion).