Versions Compared

Version Old Version 11 New Version 12
Changes made by

Jenni Buonanni

Jenni Buonanni

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Note

IMPORTANT: “Aspenware Arrival - Kiosk” and “Aspenware Arrival - In Your Pocket” are complementary tools to improve your guest experience, however, each product requires unique and separate implementation and configuration.

  • Aspenware Arrival - Kiosk is geared toward a kiosk workflow where guests prepare for their activity by completing required information at a resort kiosk that is hosted on-premise. Kiosks guide all guests at a particular location through an identical flow, optimized for that location These can operate without an internet connection assuming configuration is optimized for offline usage. A fast flow option is available to guests with pre-filled information for their orders, but this flow is not optimized for personalizing the steps based on the guest’s data, see “Aspenware Arrival - In Your Pocket,” if personalizing based on guest info and order details is important. A Resort Tools or Aspenware Arrival license is required to use this product.

  • Aspenware Arrival - In Your Pocket is geared toward a pre-arrival workflow where guests prepare for their activity by completing the required information on their own devices using the Arrival app site. This product can be configured to personalize steps based on a guest’s upcoming orders. When configured with email notifications, guests will be notified that they have missing information and be directed to Aspenware Arrival to complete missing information. It can also be configured like a “kiosk in your pocket” and guide guests through an identical flow that captures all necessary information for a location. An Aspenware Arrival license is required to use this product.

Typically resorts that have licensed Aspenware Arrival use a combination of both products to achieve optimal onsite experience for all. For example, a resort would email guests with upcoming orders and missing information before their trip, prompting them to complete information online using “Aspenware Arrival - In Your Pocket.” These guests can go straight to their activity. For guests that show up the day of, they would be directed to a kiosk to fill out information using “Aspenware Arrival - Kiosk.”

Feature Description

Aspenware Arrival - Kiosk is most commonly used at Rental Shops, Ski School, and the Pass Office, however, it can be used anywhere that has an RTP POS where mountain products are sold. This typically replaces customer sign-in at the rental shop, is used in Ski Schools for capturing waivers, child registration information, and rental profile, and is often used in pass offices for waiver capture.

Resorts can set up kiosks in different locations across the mountain with unique configurations per location, and even per-kiosk, to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:

...

As a final step, optionally, print information from IIS. Printing is commonly used to print a rental form that can be scanned for rental fulfillment.

Quick List Summary

  • Branded and seamless kiosk for guest information capture: The first step guests take before completing transactions at the RTP ONE POS.

  • Designed to be used on touch screen monitors with peripherals (details in configuration guide).

  • Configurable steps include customer lookup, household management, waiver signing, child registration capture, rental profile capture, and rental form printing

  • Guests can look up their account using standard name & DOB search, scan their RFID card, or search by order id to find their account

  • Returning guests can easily find themselves without creating duplicate profiles

  • Enter information for an entire group in a single flow, rather than repeating flow for each participating member

  • Configurable and can be set up with unique steps, content, images, etc. for each location

  • Most commonly used at Rental Shops, Ski School, and the Pass Office, but can be used anywhere that has an RTP POS where mountain products are sold

  • “Fast Flow” can be turned on for guests who completed orders online or in advance.

Child pages (Children Display)
pageAspenware Arrival - Kiosk

...