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Urgent (Level 1) Issue Support 365 days a year.
Top-rate response and resolution times on level 1 - 4 issues. In a recent survey, customers are highly satisfied with Aspenware’s response and resolution times. (See Section 5 for a deeper understanding of Service Level Guidelines)
A dedicated service representative who knows your business, products, and team to augment your fantastic team, as well as access to our 8 other experts as relevant.
A regular (typically monthly) sync call with your dedicated service representative. Extra time on these scheduled calls can be used for strategy consulting, quick training, and best practice guidance, but these . These professional services offered performed outside of this call are considered professional services billable (see section 2)
Full access to our top-tier documentation and resources that are continually expanding and improving.
Clarification of documentation, functions, and features
Assistance in identifying and verifying the causes of suspected errors, and advice on bypassing errors in the system.
Full access to strategic Webinars and Shared Training Sessions (Past recorded sessions and watch future sessions live)
Access to all Upgrades. We release new versions of Aspenware Commerce with exciting features and fixes regularly. Continual releases mean your issues are addressed quickly and your business is continually gaining access to new features to drive innovation and revenue
Aspenware brings the experience of implementing and strategizing with over 35 resorts to your service. All customers are a part of the community of top-tier resorts around the world, learning from and benefiting from each other.
Test environment for Aspenware Commerce
Copy Live to Test of Aspenware Commerce- Aspenware offers regular opportunities for resorts to sign up for copies. Copies that are requested outside of these offered times may be considered but will be charged professional service fees and are at Aspenware’s sole discretion to accept.
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