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Self-Registration software enables resorts to setup Kiosks where guests can complete child registration tasks, emergency contact information, rental profile tasks, and print relevant guest details (such as rental info) from the IIS server. |
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This feature is supported for: Resorts that use RTP|Onefor POS. |
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This feature is not supported for: Resorts that use Siriusware for POS. |
Feature Description
Searching for a course
Golf reservation products are hosted in their own category. An optimized search tool enables guests to easily search and book based on their desired date, tee-time range, number of holes, and number of players. If the course has availability based on search criteria, then a short description of the course along with the rate is displayed. If a course does not have availability based on search criteria, then the course image is greyed out and a message informing guests that no tee times are available is displayed.
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NOTE: Pricing, tee-times, and course availability are controlled in EZLinks and are not configurable in Aspenware. |
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Adding reservations to cart
Once a guest has selected a course they are taken to the course’s product description page (PDP) where they can select from available tee-times and add the desired players to their cart.
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Checkout for tee-times
For resorts using a supported payment provider, the checkout flow highlights to the guest that their credit card is being collected to reserve the tee time but is not being charged at the time of purchase.
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Prior to completing the reservation, a configurable language string is available to add custom text to notify guests of booking and course policies.
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Overbooking prevention & price change assurance
Aspenware has functionality that prevents guests from overbooking tee-times. Once an order is completed in AW, the reservation is sent to EZLinks and that tee-time and player quantity are removed from further reservations.
Further, there is no cart “locking”. If two guests add the same date/time to their cart, the guest that fully completes checkout first will reserve the tee-time and the other guest will receive a message that the tee-time is no longer available.
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This also applies if AW is unable to connect to EZLinks, an unable to complete order message will be displayed. Or if the guest added the reservation to their cart, waited a day or two, and the tee-time price changes; in this instance, the guest would not be allowed to complete checkout and they would receive a message that the price has changed.
Online Check-in / Customer Pre-pay
Resorts can enable/disable guests to check-in and prepay for their course ahead of their tee-times.
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Resorts can set up Kiosks in different locations across the mountain to facilitate a faster check-in flow without requiring staff assistance. Tasks for completion can be ordered or removed to the resort’s preference and include:
collecting emergency contact details
completing child registration profiles
completing rental profile (and optionally selecting the damage waiver)
signing waivers
printing guest details from IIS (anything that can be printed from IIS can be included on the print-out)
Locating/Creating an account for registration
Guests are able to locate their accounts through various methods:
1. Guests can scan a pass and their account will automatically be pulled up (card reader peripheral required).
2. Guests can search for their information by first name, last name, and DOB.
3. Guests can look up their accounts by entering their order # (an existing order in RTP is required).
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NOTE: If the guest does not have an account on file, they will be prompted to create an account after they have searched by their own information or order #. |
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Selecting registration participants
Once a user’s account has been located, they will be able to select each individual that will be participating in the registration. If needed, the guest can add a new family member as well.
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Child Registration collection
The child registration step will only apply to specific age ranges set by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Emergency Contact collection
The emergency contact step will only apply to specific age ranges set by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Rental Profile collection
When enabled rental profile information will be collected for all participants. Optionally, an “add damage waiver” button can be enabled.
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Waiver collection
Waiver collection saves signatures for participants. If a minor is a participant, then only adults above the resort specified age range will be selectable members to complete the waiver on behalf of the minor.
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Printing
Once steps are completed Self-registration can be configured to print information from IIS.
Section links
Child pages (Children Display) | ||
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