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Q: I have SheerID enabled and added to a product, but I don’t see any verification links in the personalization step.
A: SheerID links need to be configured in Configuration>Languages>English>String Resources. Below are the SheerID language strings that need to be updated with SheerID verification links.
Resource name | Value |
|---|---|
account.login.checkout.personalize.getstudentcodelink | <a href="Insert SheerID URL here" target="_blank"><br><br>Click here if you have not verified your college enrollment and retrieved your student verification code<br><br></a> |
account.login.checkout.personalize.getmilitarycodelink | <strong>SEASON PASS</strong> verification: <a href="Insert SheerID URL here" target="_blank">Age 18 & Up</a> or <a href="Insert SheerID URL here" target="_blank">Under 18.</a><p></p><strong>TICKET</strong> verification: <a href="Insert SheerID URL here" target="_blank">All Ages</a> |
Q: My prompt is created but not behaving as expected.
A: Most common resolutions are:
Ensure the appropriate SheerID classification is applied to the product.
If applying SheerID to a specific attribute or add-on, ensure the SheerID classification is applied to the attribute or add-on rather than the whole product.
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