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If a guest still can't log in after that, contact Aspenware support to fix the guest’s account. We usually find there are multiple accounts w/ the same username/password combination in the Aspenware database. On the POS side, usually, a merge or dedupe occurred, and/or the email/authentication profile was deleted from one RTP IPCode and then added to another. Often when this occurs, we either clear out the customers from AW (as long as they are not linked to payment plans or subscriptions) or set some of the duplicate entries in the AW database to either be 'deleted' or not deleted.
If account issues are persistent and highly problematic, Aspenware may encourage a move to Identity, or if that is not an option, can possibly create a report in your environment to allow resort admins to self provision account fixes explained above.
Q: A guest is logged in and the family populated for them based on their household, now they can’t assign a family member to the product they are eligible for?
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