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Create an authentication profile in RTP|One for the guest using email address and add an email profile for that customer for that same email address. Ask the guest to go to the site, click on Reset Password or Find Me Using Email with the email you have just verified to get their password reset.
Q: A customer has an authentication profile and email profile yet when searching for his account nothing is found. I deleted and re-added his account still to no avail. Why is this customer’s authentication profile not not speaking to Aspenware Commerce?
A: Selecting 'Delete' while in a customer record will mark the record as deleted in the database. Currently, this action cannot be undone without contacting Aspenware.
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