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NOTE: Most resorts use the guest’s email address as their username and this functionality can be turned off in settings. |
If utilizing the sign-in with media number feature, you can assist guests with finding their media number using the card help HTML widget.
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Forgot password will show as soon as a guest enters a valid email. If a customer clicks Forgot your Password? Send reset email, they will need to enter their email address or username for their account to have a password reset email sent to them. If they enter the wrong email or username, they will receive the following message.
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2. Find Me Using Pass/Card (RTP|One only)
If a customer chooses the Find Me Using Pass/Card option, they are asked to provide their last name and a media pass or RFID number.
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If a guest selects “how do I find my pass number?” load a helpful image of your media with the relevant number highlighted.
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If the guest’s input matches on last name and media number, and two-step verification is turned ON, they will receive a code via text or email to verify they have access to that account and create a password, or a password reset email if they already have a password. If it doesn’t match, the guest will be prompted to create an account.
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