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Overview

Having a flash sale or a product launch? Especially if you are launching limited-time pricing or inventory, Aspenware very highly recommends, almost mandates, scaling for these scenarios. We define this as a short period of time where your resort will be driving 300% more traffic to your e-commerce site than is typical (i.e. a product launch, a pass sales price deadline, a high volume special event that sells out quickly, etc.) Please take the following steps at least 7 business days prior to the flash sale to notify and work with your Aspenware representative to ensure your site has the proper Azure tier for the sale and product configuration questions answered ahead of the sale. 

Prerequisite Checklist

  1. Determine if you need to scale your site.

  2. Determine the specifics of your flash sale and email Aspenware at ski-support@aspenware.com at least 7 business days in advance of any flash sale.

  3. If Queue-it is used, update safety net max user redirects following Aspenware’s confirmation of scaling.

1. Determine if you need to scale your site

If you are unsure whether your upcoming sale will cause performance issues in the shop, check Google Analytics traffic overview filtered by the hour for data from last year's sale. Better yet, if you have Azure Application Insights data for last year, check Metrics in Application Insights filtered by the minute for data from last year's sale.

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Note

IMPORTANT: While scaled out, Aspenware Commerce Admin changes will not take immediate effect on the store and can take up to 1 hr to propagate. This increases the importance of testing products end to end prior to any launch events. If in an emergency, a change with admin needs to be made and immediately take effect while your site is experiencing high traffic, you have the following options:

  • If using Queue-It - Make the change in admin, then pause the queue, which stops letting additional users in the site - wait until CPU % drops below 10% in Azure Application insights, then scale down to 1 instance. Once scaled-down, the change will propagate and you can scale out and restart the queue.

  • If NOT using Queue-It - Make the change in admin, close the store, wait until CPU % drops below 10% in Azure Application insights, then scale down to 1 instance. Once scaled-down, the change will propagate and you can scale out and re-open the store.

2. Determine the specifics of your flash sale and email Aspenware Commerce

  • Answer the following questions about your upcoming flash sale:

    • When is the flash sale? (Date and time)

    • What is going on sale? (The more detail the more we can help brainstorm with you)

    • What load are you expecting? (Number of users from previous years, etc.)

    • How long do you want to scale up your database/ how long do you expect the sale to last?

    • Identify any questions on product setup, requests for support, training, testing, etc.

    • Please indicate whether you use a Queue-it safety net.

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Aspenware will send a calendar invite to note when we are scaling your site up with the new Azure levels indicated as well as a calendar invite to note when we are scaling your site down with the baseline Azure levels.

3. If Queue-it is used, update safety net max user redirects

If you use Queue-It, please update your safety net max user redirects (throughput) to match with the level your site is set to using the table below BOTH when scaled up AND when scaled back down. 

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