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Validated PromptA validated prompt is a prompt that a guest receives during the personalization step of the checkout process that leverages the RTP|One customer validation procedures to ensure that certain eligibility criteria are met before the checkout process is complete. Optionally, guests do not have to enter “codes” in order to validate as these prompts can be validated on Customer Assignment. |
Feature Description
A validated prompt can either be set up as a “Validate On Checkout Assignment” prompt for prompts that check guest eligibility or require a code entry that is checked on the Personalization step, a check is performed to ensure the code is valid and not expired.
If a validated prompt is set up to require a “code” entry
When a customer checks out with a product or product plus with a particular attribute value selected that is set up with validation prompt restrictions, they will see a verification section on the Personalization step of checkout. The customer will be unable to continue past Personalization until they enter a valid verification code.
A prompt can be configured to either restrict the same code from being used multiple times within the same order or to allow it. If it is configured to restrict duplicate entry, a code can only be applied a single time on the Personalization step and cannot be used for multiple household members “line items” in the same order unless it's set up as a “Validate On Checkout Assignment” prompt. If in RTP|One it is set up for more than one-time use, it can be used again for subsequent orders. A validated prompt can either be set up as a “Validate On Checkout Assignment” prompt for prompts that check guest eligibility or require a code entry that is checked on the Personalization step, a check is performed to ensure the code is valid and not expiredit is configured to allow duplicate code entry, a code can be entered multiple times for various eligible “line items” within the same order. If a code is intended to be a single-time use code, one that should only apply to a single product, it is recommended to configure the prompt to prevent duplicate entry.
Codes can be multi-time use or single-time use. If a validated prompt is set up as a single-time use in RTP|One, then once the customer checks out for their order, the code is marked as used and cannot be applied a second time if it is set up for one-time use. Codes can be multi-time use or single-time use. In the example below, a discount code is used and, upon completion of the checkout process, the validated prompt will be run to make sure the discount code is valid and hasn’t already been used.
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Below is an example of both a successful and failed code entry check within checkout.
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If a validated prompt is set up to validate on customer assignment
Product Prompts in Aspenware Commerce can be set to “Validate On Checkout Assignment”. If a product is assigned to a validated prompt that is set up this way, it takes the legwork away from the guest needing to enter a code and rather only allows “eligible” guests to be assigned. In the example below, the validated prompt will check to make sure the logged-in user is a current season pass holder “member” and, therefore, eligible to take advantage of the special add-on product.
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“member’s only” product.
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This can be set up to validate assignment when assigning products on the assignment step of checkout, or it can be set up to ensure assignment to a valid user is a required step before adding to the cart, as it is set up in the example below.
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