| Table of Contents |
|---|
Q:
...
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
...
| title | Example Q & A |
|---|
Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce.
...
Can I restrict Checkout Discount Codes to only be available to use if a guest is buying within a certain time frame?
A: Because checkout discounts use validated prompts, you can setup validated prompts in RTP|One to only validate codes during a specific time, and also set these special gated products in Aspenware Commerce to only be available during the specified time using the product start and end time fields.
Q: Can I limit the number of discount uses per order? Can only one of the four tickets in the cart be discounted?
A: Yes. You can limit the number of times a customer can use the discount code in an order or overall. This is set up in validated prompt rules in RTP|One, so work with your Aspenware representative to fully communicate your campaign requirements so that they can set up the validation prompt according to your rules.
Q: Where and when does the guest enter the Checkout Discount Code when making a purchase?
A: In the checkout flow on the personalize step, each guest assigned to a gated product that is setup to use checkout discount codes (validated prompts) will be prompted to enter their specific code. Depending on the rules configured around the validated prompt, it may require a specific guest is also assigned to the product in addition to checking the code, the product being purchased is valid for discount, and it may check to ensure this code is not already used, but these rules are configurable within RTP|One’s validation prompt setup and should be worked out with your Aspenware representative during setup.
Q: How do I report on how frequently Checkout Discount Codes are used and how much revenue I drove from guests who used promo codes?
A: Reporting is offered through RTP|One’s validation prompts and custom reports. Work with your Aspenware representative if a custom report is needed.
Q: Can I restrict Checkout Discount Codes to only be available to use if a guest has already purchased a specific RTP product and has that on their profile?
A: Because checkout discounts use validated prompts, you can set up validated prompts in RTP|One to only validate codes for guests who are valid. Aspenware recommends setting up a separate assignment validated procedure for limiting the assignable contacts on the assignment step and combining that with the use of a separate checkout validated procedure so the valid guest is forced to enter a valid code to proceed. If the code is not needed, you may decide to only set up the assignment procedure and not require code entry.
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
...
DELETE CONTENT AFTER THIS LINE
How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
...