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Aspenware Commerce offers email integration for a variety of customer-support actions. Several emails can be auto-generated from your store including order confirmations, password reset emails, Find Me by Email verification code, abandoned cart reminders, and failed payment notifications. All of these have configurable templates available. The mechanism for sending emails depends on the resort-specific setup and may include a 3rd party vendor API, SMTP servers, or utilizing Inntopia’s or SendGrid’s API.
Resort admins can be notified as soon as an order fails to process through to the POS with a failed order email, which allows the order issue to be mitigated before the guest arrives.
From the ‘My Account’ section of the store, guests can also email vouchers to enable easy voucher redemption online.
Additionally, Aspenware Commerce offers the functionality that enables stores to email an access code (either a barcode or QR code) to guests for printing those items at home to expedite access once they arrive on-site at the resort.
All of these have configurable templates available. The mechanism for sending emails depends on the resort-specific setup and may include a 3rd party vendor API, SMTP servers, or utilizing Inntopia’s or SendGrid’s API.
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