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Q: The product isn’t appearing in the store.
A: Most common resolutions are:
Ensure you have saved the product and that you have cleared the cache in Aspenware Admin and refreshed your browser on the store’s category page.
Ensure the product is marked as published.
Check that the available start date and end date for the product are blank or are active dates.
Ensure the display size for the category the product is under is greater than the number of products assigned to the category.
Check that the role you have assigned to the product is blank or that you are logged in to with the assigned role.
Q: The updates I made to the product are not appearing in the store.
A: Ensure you have saved the product and that you have cleared the cache in Aspenware Admin and refreshed your browser on the store’s category page.
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Q: I created a custom private lesson prompt but it is not appearing in RTP.
A: Only the five Private Lessons Prompts as shown below will save to the Private Lesson area of RTP.
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Q: How do I rearrange the display order of prompts in checkout?
A: Navigate to Aspenware Commerce > Prompts > Edit next to the desired private lesson prompt and change the value of the display order. Lower valued prompts will appear first and higher valued prompts will appear last.
Q: My private lesson prompts are not appearing in checkout.
A: Most common resolutions are:
Ensure that you have a “|” inserted in between the short and long descriptors.
The short description on the product card only shows plain text.
On the PDP, while most HTML is supported, certain HTML such as iframes are not explicitly supported. If your issue is that the display is still off, then ensure you have saved the product and that you have cleared the cache in Aspenware Admin and refreshed your browser on the store’s category pagethe prompt is appearing on the Prompt page in Admin. If not update the specification attribute as defined in the configuration guide
On the Prompt page in admin ensure the prompt is set up with a system defaulted Unity Code and the Prompt Group field is filled with the text “PrivateLessonProfile”.
Ensure you added the product classification “Requires Private Lesson Profile” to the product and cleared the cache in admin and refreshed your browser.
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