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Q: Question 1

{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}

A: Answer 1

{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}

Q: Question 2

A: Answer 2

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titleExample Q & A

Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce.

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Q: I have the product setup properly in Aspenware Commerce but I am not seeing the reservation module populate as expected when I book these products

These products must be setup as access products in RTP.

A: My customer has the original product that makes them eligible, but I’m not seeing the reservation category appear when I sign in.

Check that the GPP scheduled task is set to run and is set frequently enough. Aspenware recommends every minute.

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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide

Real Example of this page can be found here: Common Troubleshooting: Age Rules